Salamw is a leading source for sustainable technology and other categories.

We believe in a future where everyone has access to affordable electronics, delivered through a platform built on sustainable values and quality-assured devices.

Salamw sells exclusively online. We aim to create a trusted platform that brings the utmost transparency where you can buy high-quality consumer electronics with peace of mind.

Our devices have 3 varying conditions and all are 100% functional, tested and cleaned:

• Excellent - 90% Minimum battery health. Pristine screen condition with no scratches. Minimal signs of wear on case/body that are invisible from a 12-inch distance. Like-new look & feel.
• Good - Light scratches and signs of wear. Invisible at a 20cm distance with minimum 80% battery health.
• Fair - Visible scratches and possible dents. 100% functional, tested, & cleaned with minimum 80% battery health.

Note: If you do not have an account with us you may create an account with the email address that you used to purchase your device.

Below is a step-by-step guide that will help you with this.

STEP 1: Log in to your account

Click here to login to your account for quick access

Once logged in, click "Account" and then select "Orders".


STEP 2: View Tracking Information

If the order has not been dispatched you will not have a tracking link provided

When your order has been dispatched, you will be provided with a tracking ID and a tracking link. The link provided will redirect you to our delivery partner's tracking page. If you have any further questions about the delivery, please reach out to the courier partner by selecting "Contact courier" for further assistance.

If the courier cannot assist you and you need further assistance, feel free to click the “help” button.

Additional Information:
You may check the status on the courier site by clicking these links.

Courier

Tracking Link Page

Fedex

https://www.fedex.com/en-us/tracking.html

UPS

https://www.ups.com/track?loc=en_US&requester=ST/

 USPS

https://tools.usps.com/go/TrackConfirmAction_input

Courier

Contact Page

Fedex

https://www.fedex.com/en-us/customer-support.html 

UPS

https://www.ups.com/us/en/support/contact-us.page?

USPS

https://www.usps.com/help/contact-us

Generally, it takes 1–5 business days for your order to be dispatched from the warehouse and the delivery time frame will be between 1 to 10 business days depending on the delivery company.

Please note that once we ship your order, we don’t have any control over any delays in transit caused by any reason. We’ll aim to work with the service provider to track and trace your order and resolve any issues as soon as possible.

1) Location that we ship to:

• Alabama
• Arizona
• Arkansas
• California
• Colorado
• Connecticut
• Delaware
• District of Columbia
• Florida
• Georgia
• Idaho
• Illinois
• Indiana
• Iowa
• Kansas
• Kentucky
• Louisiana
• Maine
• Maryland
• Massachusetts
• Michigan
• Minnesota
• Mississippi
• Missouri
• Montana
• Nebraska
• Nevada
• New Hampshire
• New Jersey
• New Mexico
• New York
• North Carolina
• North Dakota
• Ohio
• Oklahoma
• Oregon
• Pennsylvania
• Rhode Island
• South Carolina
• South Dakota
• Tennessee
• Texas
• Utah
• Vermont
• Virginia
• Washington
• West Virginia
• Wisconsin
• Wyoming

2) Location that we DO NOT ship to:

• Alaska
• American Samoa
• Armed Forces Africa
• Armed Forces Americas
• Armed Forces Canada
• Armed Forces Europe
• Armed Forces Middle East
• Armed Forces Pacific
• Commonwealth of the Northern Mariana Islands
• Federated States of Micronesia
• Guam
• Hawaii
• Puerto Rico
• Republic of Palau
• Republic of the Marshall Islands
• US Virgin Islands

You can make payment securely on our website using a credit card, PayPal and Apple Pay. We currently do not offer cash on delivery.

Make shopping easier with installments! Enjoy the flexibility of spreading your payments over time with Shop Pay. Buy now, pay later in convenient monthly installments.

Note: If you do not have an account with us you may create an account with the email address that you used to purchase your device.

Below is a step-by-step guide that will help you with this.

STEP 1: Log in to your account
Login to your account, for quick access, you may click here.

Once logged in, click "Account" to have the drop-down items and then click " Orders".

STEP 2: Download Invoice
Find your order and proceed to click "Download Invoice" and the invoice will be downloaded. 

Important Note:
You will not be able to download your invoice (the button is greyed out) until your order has been shipped out. Give it a few more days for the vendor to ship the device.

You can easily track your order, receive assistance for returning a device, generate an invoice, and contact our Priority Support team by setting up your account with the email address that you used to purchase your device.

There are 2 ways to create an account:

Method 1:

On the home page, click "Sign In" on the top right corner.

At the pop up, click "Create your account". 

At the next page, you will need to fill in your details and proceed to "Create My Account"

Method 2:

You can click on the direct link here. You should be able to see the following page.

Insert your details and proceed to click "Create my Account". 

You can easily track your order, receive assistance for returning a device, generate an invoice and contact our Priority Support team by setting up your account with the email address that you used to purchase your device.

There are 2 methods to log into your account.

Method 1:

On the home page, click "Sign in" on the top right hand corner. 

There will be a pop up where you will be able to insert the email you have registered with before and the password to login.

Note: You may be able to set up an account post purchase using the same email that you have used for ordering and you will be able to see your previous orders there.

If you have forgotten your password, you can click "Recover Password". 

Method 2:

You can click the direct link here and the page will appear as below:

You then can proceed to insert the email you have registered with before and the password to login

Click on the "Unsubscribe" link at the bottom of the Salamw newsletter/email you received. You will be redirected to a page where you will be asked to key in your email address. After keying in your email address hit the Unsubscribe button and you're done.

In the unlikely case that you are not fully satisfied with your purchase, you may return your undamaged device within 30 days of delivery for a full refund by checking out how to claim a refund here. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You will receive the full refund within 7 days after our product team has received and inspected the item. In the event that there are obvious signs of use, our product team reserves the right to apportion you a refund value deemed reasonable. This allows us to protect our devices and customers from others who misuse and abuse our return policy.

Note: If you do not have an account with us you may create an account with the email address that you used to purchase your device.

Below is a step-by-step guide that will help you with this.

STEP 1: Log in to your account

Click here to login to your account for quick access

Once logged in, click "Account" to have the drop-down items and then click " Orders".

STEP 2: Choose the right device and warranty claim.

You should be able to see the orders you have made. You then can click "Warranty Claim" and the item will be sent for repairs/replacement. No buttons will be clickable if the warranty has expired.

Note: The Return button will be unavailable if the item has passed the 30 days return policy.

You then should be able to see the following:

Step 3: Fill in the details

Fill up the details in the form. Please ensure that the information is accurate, otherwise this may affect the eligibility to return the device. A minimum of 4 pictures is required before submitting a claim.

A minimum of 4 clear pictures is required before submitting a claim.

Photos of smartphones and ipads/tablets must show:

1. The front of the device with all four corners visible

2. The back of the device with all four corners visible

3. Right Side of the device

4. Left side of the device

5. Top side of the device

6. Bottom side of the device

Photos of laptops must show:

1. The screen with all four corners visible

2. The keyboard with all four corners of the laptop visible

3. Back and front case of the laptop

4. Right and left side of the laptop

For any other products that is not listed here, similarly, please do take clear photos avoiding reflections showing the front, back, and sides of your product.

Final Step: We'll get back to you!

Once you have submitted the claim, our CS team will get back to you within 48 hours with the return label. Instruction will be included in the email and you would need to follow it diligently.

Note: If you do not have an account with us you may create an account with the email address that you used to purchase your device.

Below is a step-by-step guide that will help you with this.

STEP 1: Log in to your account

Click here to login to your account for quick access

Once logged in, click "Account" and then select "Orders" from the drop down list.

STEP 2: Choose the right device and return.

You should be able to see the orders you have made. You then can click "Return" to proceed with the 30 days return policy claim.

Do not click on "Warranty Claim" while your 30 days return policy is still active.

You then should be able to see the following:

Step 3: Fill in the details

Fill up the details in the form, do select your option either to have it repaired/replaced or to have a refund. Please ensure that the information is accurate, otherwise this may affect the eligibility to return the device.

A minimum of 4 clear pictures is required before submitting a claim.

Photos of smartphones and ipads/tablets must show:

1. The front of the device with all four corners visible

2. The back of the device with all four corners visible

3. Right Side of the device

4. Left side of the device

5. Top side of the device

6. Bottom side of the device

Photos of laptops must show:

1. The screen with all four corners visible

2. The keyboard with all four corners of the laptop visible

3. Back and front case of the laptop

4. Right and left side of the laptop

For any other products that is not listed here, similarly, please do take clear photos avoiding reflections showing the front, back, and sides of your product.

Final Step: We'll get back to you! 
Once you have submitted the claim, our CS team will get back to you within 48 hours with the return label. Instruction will be included in the email and you would need to follow it diligently.

Yes, we do! We offer great discounts for purchases in bulk, provided it is more than 25 units in a single purchase.

If you have more than 10 units to purchase, let us know the quantity and type of model you are currently looking for, as well as any specifications needed. Any specific links to the said device model from our website would help too!

If you need further details, please reach out to our CS team at hello@salamw.com.

Absolutely yes! We do offer great discounts for businesses to buy several devices in bulk.

If you have more than 25 units to purchase, let us know the quantity and type of model you are currently looking for, as well as any specifications needed. Any specific links to the said device model from our website would help too!

If you need further details, please email CS team at hello@salamw.com. Our CS team will get in touch with you at the earliest!